Delivery Policy

Delivery Policy

Central Custom delivers throughout the United Kingdom. All delivery timescales for custom orders begin from the date of artwork approval, not the date of order.

UK Delivery Options

Custom Order Production Times

Custom embroidered and printed items require a production period of 24–48 hours after artwork approval. This is in addition to the delivery timescale above. Most custom orders are received within 7–10 working days from artwork approval.

Rush orders are available on request. Please contact us before placing your order to confirm availability: promo@centralcustom.co.uk

Artwork Approval

Once your order is placed, we will send you a digital proof by email for approval. Production only begins after you confirm approval. Delays in approving artwork will extend your delivery date. We recommend approving proofs within 24 hours to maintain your expected delivery date.

Tracking

You will receive a dispatch confirmation email with tracking information once your order has been shipped. Orders are sent via Royal Mail Tracked, DHL or FedEx depending on size and service selected.

Delivery Address

Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided at the time of order. If you notice an error, contact us immediately at promo@centralcustom.co.uk.

Missed Deliveries

If a delivery attempt is missed, the courier will leave a card or send a notification with redelivery or collection options. Parcels uncollected after the holding period will be returned to us. Re-delivery charges may apply.

Damaged in Transit

If your order arrives damaged, please photograph the packaging and items immediately and email promo@centralcustom.co.uk within 48 hours. We will arrange a replacement or refund.

Contact

Email: promo@centralcustom.co.uk | Tel: +44 (0)2920 237968 | Mon–Fri, 9am–5:30pm

Last updated: June 2026